Singula Decisions
Subscriber Intelligence
A working set of prototypes built on top of Singula's Subscriber Intelligence platform — each one demonstrating how live data, predictive scoring and Next Best Action can shape the moments that matter for broadcasters and their subscribers.
An interactive lens for the CFO. Adjust subscriber behaviour assumptions — churn, ARPU, acquisition cost — and watch Subscriber Lifetime Value reshape in real time across the portfolio.
Two embedded experiences powered by the same intelligence layer — one designed for the customer support agent at the moment of contact, one for the subscriber themselves inside their account.
A web chat experience that knows who it's talking to. Next Best Action and live insight drive every reply, turning a generic support channel into a personalised conversation that anticipates intent.
A focused agent workbench that ranks at-risk subscribers by save-value, surfaces why each one's leaving, and serves up pre-ranked save offers — so retention agents spend their shift talking, not hunting.
The Cancel Deflector turns the cancel-subscription button into an intelligent retention moment, using each subscriber's tier, tenure, viewing history and Decision Moment to serve the right save offer in real time — so the same click resolves to dramatically different journeys per subscriber.
A natural-language interface to the Subscriber Intelligence platform — explore segments, surface insights, and orchestrate Decision Moment actions through conversation.
Surface every JOIN-moment subscriber drifting toward churn — by name, today — with the next-best intervention pre-loaded and one click away.
Bloomberg Terminal for subscriptions — value the book, watch positions move, rebalance in a click.